Privacy

What we collect

• Account: your email, a display name, and a confirmation that you're 18+. If you sign in with Google, we receive the email and name on that Google account.
• Calls: during a call — in games and between them — we convert what you say into text (a transcript). We store transcripts, the peer ratings you give, and AI-generated analysis of your conversations.
• Call recording: the live call (video and audio) is recorded for safety and moderation — it's how we can act on reports of abuse — and is reviewed by our team to improve the product (watching how games actually play). Recordings are encrypted with our own keys on our own infrastructure, reviewed only for those purposes, never used to train AI models, and deleted automatically after 30 days. Using Chill Gamers means agreeing to this. You can ask us to delete your recordings sooner at any time.
• Usage counts: which screens and games you use, as anonymous events keyed to a random account id, so we can see where the product works and where it fails. Never names, emails, or conversation content. We do this on the basis of our legitimate interest in improving the service; you can turn it off any time in Settings → Privacy. Diagnostics about whether a call connected on your device are kept regardless — they tell us whether the service worked for you, not what you do with it.

How we use it

• To run the service — matching you with a partner and running the games.
• Automated analysis & safety: transcripts are analyzed by AI to score gameplay and to detect abusive content (which can automatically pause a session).
• To improve the service over time.

Who processes your data

We share the minimum needed with the vendors below. They receive only one session's content at a time — never a profile of you across sessions, and never your identity. Where a vendor offers it, we use terms that keep your data out of their model training.

• LiveKit — carries the live audio/video and delivers the call recordings to our own encrypted storage.
• Deepgram — converts speech to text.
• Anthropic and OpenAI — AI analysis and safety checks.
• Resend — sends account emails.
• Sentry — error monitoring.
• PostHog — usage counts (see above).
• Google — sign-in, if you choose it.

Storage & security

Conversation content, messages, and account email are encrypted at rest.

Cookies & on-device storage

We set one cookie, and it keeps you signed in — essential, so there is nothing to opt out of. Your browser also keeps a few preferences on your device (theme, whether you have seen a game's how-to-play, host voice muted). No advertising cookies, no tracking cookies. The usage counts described above are not cookie-based.

Retention & your choices

We keep conversation data (transcripts, ratings, AI classifications) to operate and improve the service. Call recordings are kept for at most 30 days, then deleted automatically. You can request a copy of your data or ask us to delete your account and its data by emailing us. You can also block another user at any time, which stops you being matched with them.

Contact

Questions or requests: chillgamerdude@proton.me.